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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems on Updating

    Asked by bsandoval on September 10, 2012 at 05:25 PM


    I've created a form but have had problems today being able to view updates on the form using the direct link. I've tried errasing the cookies from my browser and seeing the form on different browsers and computers and it stills shows the old form.

    The screenshot shows you the form on the left with the modifications and on the right the actual form and how it is displayed without the updates. i've also tried errasing my submissions and modifying but it didn't work.

    Please help!


    bsandoval - form: Formulario de Inscripción - 2013

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    JotForm Support

    Answered by Deygus on September 10, 2012 at 05:33 PM

    In order to fix this problem so that it updates your form to your modified version you will need to go to http://www.jotformz.com and log into your JotForm Account there since this is the domain that is actually associated with our servers that your form is hosted on. Once you are logged in go ahead and do the form modifications there and then save it and it should work. 

    Let us know if you're in need of further assistance.

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    Answered by bsandoval on September 11, 2012 at 11:04 AM

    Hi Deygus,

    Your suggestion did not work.

    I read other threads from people with similar issues and what solved the problem was modifying the link from: http://form.jotformz.com/form/22506146100640 to: http://www.jotformz.com/form/22506146100640

    I hope this solution helps other people with similar problems.