- dfullertonAsked on September 10, 2012 at 05:32 PM
We are not receiving our emails from our forms that have been fulled out. Even when I try to forward them they set and think forever.
Below I've added one page that isn't working but it is all of the forms...
Thank you, Ginny
- jeanettebmzAnswered on September 10, 2012 at 05:52 PM
I have checked your form's and the sender field was not set to email@example.com (this is required), if you still want to reply the customer , the reply-to field can be set to your customer's email addres.
Also, make sure our Jotmail IP address are added into your email's service whitelist or you might want to ask this to your email service provider
- jeanettebmzAnswered on September 10, 2012 at 05:55 PM
As a matter of fact your form is setup to send emails to den**s@pay****lc.com
- dfullertonAnswered on September 10, 2012 at 06:06 PM
Yes All emails need to go to den**s@pay***lc.com Everytime someone sends a request form he takes care of it as they come in.
I'm not sure what you mean about the customer's email????
Do you know why this has always been working and stopped for no reason today?
We really need everything to come to us, thank you.
- jeanettebmzAnswered on September 10, 2012 at 06:13 PM
Reply-To Email should be the person who fills the form (your customer) . So, it is the email question entered on the form.
If you do not want it reply to the sender, you can just leave this question empty and emails will come from "JotForm", as Sender E-mail field should be set to firstname.lastname@example.org .- Recipient address should be you. Enter your own email address.
Like I said before, probably your email provider has started to stop emails coming from our jotmail ip addresses , because the server domain (jotform.com) was not what it comes into the sender field , that is why it is always good to set it up to email@example.com. which I already changed into that form
- dfullertonAnswered on September 10, 2012 at 07:16 PM
Thank you so much for your help!
- JotForm SupportDeygusAnswered on September 10, 2012 at 07:31 PM
On behalf of my colleague and manager we are very happy to hear that this has solved your problem. If you have any further questions or need help with anything else at all just remember we're only a few keyboard strokes away!