Membership recurring payments and website access

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    Miriam85044
    Asked on October 31, 2017 at 07:47 PM

    I'd like to start charging my website members (weebly) either on a monthly or yearly basis - recurring membership fees.  I know that I can create a jotform form to do the recurring payments.  What I don't know is whether that membership payment will synch with my membership access that I've created on weebly.  So that if their membership expires or isn't paid, their access is automatically discontinued?  Or that it can renew automatically with an automated notification.  Please advise.


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    liyam
    Answered on October 31, 2017 at 11:40 PM

    For membership payments, Jotform's capacity is only to submit it to the payment gateway. It has no control over the maintenance of the payment and no control over the membership status of your members on your weebly-based website. So it is like that Jotform is telling the payment gateway that user is going to pay a certain amount and on a recurring period. The task of JotForm ends there. Your payment gateway shall be the one to notify you if a consecutive payment has been made into your account which they automatically charge from the user.

    So what you will need to figure out is if your membership system on your weebly website has a control to downgrade a member's account status upon notice of failure of payment or if the period ends. Unfortunately, JotForm has no capacity to handle such task from your system.

    If you have additional questions, or if you need some clarification, please let us know.