Form not updating

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    Asked on October 31, 2017 at 08:07 PM
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    Answered on November 01, 2017 at 12:32 AM

    I cloned your form to test it on my end and I was not able to replicate the issue. Here's a screen capture of my test:


    I have cleared your form cache from our server. Please try it again and if the issue persists, please try using a different internet browser.

    Thank you.

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    Answered on November 01, 2017 at 01:10 AM

    Our forms are not updating!! 

    We've removed the logo and a couple of elements however the forms will not update.
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    Answered on November 01, 2017 at 01:28 AM

    I have opened a new thread for your query to keep things in order.

    Please follow it here:

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    Answered on November 01, 2017 at 02:15 AM

    Hi John,

    Thanks for your response. I've tried again but with the same result. If you notice, within the form builder, there is a black submit button and a white logo in the header, however, the preview shows a red button and a white & red logo in the header. I'm afraid using a different browser is not a solution as most of our customers use Chrome. Please advise of a fix,

    Thanks so much,

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    Answered on November 01, 2017 at 02:25 AM

    We are sorry for this inconvenience.

    The problem should be fixed now. Could you please try again and do let us know if the problem still persists on your side. 

    Thank you in advance for your understanding and cooperation.