Changing the Email Recipient Address

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    earthgripper
    Asked on November 01, 2017 at 05:27 AM

    I have followed the instructions here https://www.jotform.com/help/read.php?if_id=314 but it doesn't change?

    Is this something you can fix?

    Lisa

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    liyam
    Answered on November 01, 2017 at 06:53 AM

    Hello Lisa,

    There are actually kind of two different instructions set in the guide.

    1st, the changing of the account email address. This account email address is the email address also being used in using test email notifications. So if your purpose is to change the account email address, it would be great if you can provide us the email address that you wish to add and replace the existing one so we can verify it has been successfully replaced.

    2nd, you can manually replace the email address recipient for your email notifications. That other part of the guide talks about to what email address the actual email notifications will be received. So if a submission has been made, the email alert shall be sent to that email address.

    This 2nd part is form specific only. This means that you may set a different email on one form and a different email on another form. But if you are going to click the test email button on the form builder, both will submit to your account email address.

    For us to be able to understand better your case, please provide us also the link to the form that you are working on as well as the email to which it should send the email notifications.

    We will look forward to your response.

    Thanks.

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    earthgripper
    Answered on November 02, 2017 at 04:30 AM

    Hi,
    Thanks for the quick response - I tried again and it now works. I wonder if it was a caching/refreshing issue.

    Lisa

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    liyam
    Answered on November 02, 2017 at 05:41 AM

    I'm glad that it's working now, Lisa.

    It may probably have something to do with the cache. If such hiccup happens again, you may try clearing your form's cache. This guide shows the steps how: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Feel free to let us know if you have additional questions.