My Submissions allowance has not renewed

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    Asked on November 01, 2017 at 07:12 AM

    Good day, 

    I have noticed that my submissions allowance for has not been reset for the month of November. My understanding is that the monthly allowance runs with the calendar month, so should have renewed today.

    Please could you assist with getting this sorted so that I don't miss out on new submissions.



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    Answered on November 01, 2017 at 08:54 AM

    We are sorry for this inconvenience.

    Your limits are resets and everything is back to normal. Your form and your account is active now. Please check and let us know if you see any further issue on your side.

    Thank you in advance for your understanding.