Submission ID mismatch

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    Asked on September 10, 2012 at 07:14 PM


    I am working on a form for people to submit files. In testing it, I'm coming across the following confusing issue:

    If I login to my account and go to My Forms and then Submissions, I see the submissions in form view (where I can page through them) with a grid list of all submissions below that.

    On my account page, I am looking at the most recent submission, ID# 213126566861603900. It is labeled at the top on the form view and also in the "ID" field (it is the submission in the first row). But, when I download the submission report as an Excel file and/or as a CSV file, I get a different ID# for that submission.

    I have confirmed that I am looking at the right submission. But in my Excel download, the ID appears as 213126566861604000 and in my CSV file, it is 213126566861603000.

    Any thoughts are greatly appreciated!

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    Answered on September 10, 2012 at 08:24 PM


    Thanks for reporting. I'll forward this to our development team. We'll get back to you as soon as possible.

    Apologies for the inconveniences caused.

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    Answered on September 11, 2012 at 05:04 AM

    It is probably happening because the number is too large for Excel. The number you see on CSV should be the correct number.