account suspended?

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    madsteintist 
    Asked on November 01, 2017 at 09:53 AM

    I tried to log in to my account but it won't let me and says it is suspended?  Can you tell me why that is and how to fix the problem?


    - Heston

  • Profile Image
    ktyaguirre
    Answered on November 01, 2017 at 10:24 AM

    Upon review of your account it was found that form:

    http://www.jotform.us/form/63036176517153  is collecting ssn# and driver's license which is not allowed in the Terms of Use.


     Nevertheless, you can request this information from your customers by adding a signature field and an agreement to the form.


    Here are some widgets you can add to the form (signature fields):


    http://widgets.jotform.com/search/signature


    You can also add this Terms of use widget (for the agreement)


    http://widgets.jotform.com/widget/scrollable_text


    In conclusion:  If your purpose is not to collect SSN from the general public, but from your own customers; then all this will surely make your forms not to be considered as guilty violating our Terms of Use.


    Your account will be reactivated in order for you to be able to make the appropriate modifications.

    Please do so at your earliest convenience.


    Thank you.


  • Profile Image
    Heston Stein 
    Answered on November 01, 2017 at 10:40 AM

    OK so I logged back in and was going to delete that form as I don't use it.  Instead the site deleted both my forms, then logged me out and says I'm suspended again.  I need you to please reactivate my account again and please find both of my forms that now seem to be deleted.  And now it says I hit my login limit so am using a different email address just to complete this post...

  • Profile Image
    ktyaguirre
    Answered on November 01, 2017 at 10:54 AM

    Thank you for your prompt response.

    We have deleted the guilty fields and reactivated your account.

    https://www.screencast.com/t/soHTnUlcJOV5

    You may continue developing your forms.

    Thank you.

  • Profile Image
    Heston Stein 
    Answered on November 01, 2017 at 10:57 AM

    Still can't login.  It says too many login attempts.  please fix....

  • Profile Image
    ktyaguirre
    Answered on November 01, 2017 at 11:21 AM

    Sorry for the inconvenience.. please allow 30 minutes. The system will reset itself and will allow you to login again.

    In the meantime, your account remains active so you won't have inconvenience of violation flagging it. After you login it will recognize you, so the activation will be permanent.

    Thank you.