View Submissions won't load.

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    Aaron41
    Asked on November 01, 2017 at 10:25 AM

    All other features of the form will work.  I can view and edit the form and fill out a new one, but it won't load the previous submission to edit.

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    aubreybourke
    Answered on November 01, 2017 at 11:42 AM

    So you are trying to view the submissions for a form but you cant access them right?

    I see you have shared forms. Its possible the form owner needs to grant you access to view submissions.

    Instructions here:

    How to Share Forms with a Sub-Account User  

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    Aaron41
    Answered on November 01, 2017 at 01:10 PM

    I will check, but we have had this access for years and this has not been an issue.  I am not getting an error or you do not have access message.   The page loads half way and then stops.  Other sites and features of Jotform are working.

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    Nik_C
    Answered on November 01, 2017 at 01:47 PM

    If would be great if you could share what you see, as a screenshot, then you can attach it to this thread, here is how: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We'll wait for your response.

    Thank you!

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    Aaron41
    Answered on November 01, 2017 at 02:06 PM

    1509559579Screen Shot 2017-11-01 at 2.02

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    Aaron41
    Answered on November 01, 2017 at 02:07 PM

    Just freezes like in the above screen shot.

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    aubreybourke
    Answered on November 01, 2017 at 02:16 PM

    Can you try clearing your browser cache and cookies?

    Or you can try another browser?