Braintree error in form

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    runtoexile
    Asked on November 01, 2017 at 10:51 AM

    My form: https://form.jotform.com/72836174318966

    At first I'm receiving a Braintree error (HTML 400) and now after I submit the form, it warns me that the page I redirect to after submission is not secure (https). 

    This is the first time I've seen these problems and I've been using this same form for two years.

    Pasha

  • Profile Image
    Kevin_G
    Answered on November 01, 2017 at 11:59 AM

    I have been testing your form, but I'm unable to submit it since I'm using testing payment information, the form is currently on live mode; however, I have cloned it and integrated it on my end with Braintree, testing the sandbox mode it seems to work. 

    Please find my form here: 

    https://form.jotform.com/73044577419967 

    And use the following information to submit it: 

    - Credit Card Number: 4242424242424242

    - CVC : 123

    - Valid Expiration Date

      *Later than the current date

    I would recommend you to make sure that you're using the correct credentials, if the form still does not work, please try setting up the default thank you page, although it's redirecting to the custom one you have set up on the thank you wizard. 

    If the problem persists, please let us know. 

  • Profile Image
    runtoexile
    Answered on November 01, 2017 at 12:14 PM

    Ok I think I have the braintree problem figured out and it's redirecting correctly again, however

    email confirmations after the submission are not being sent. Any ideas? 
  • Profile Image
    Kevin_G
    Answered on November 01, 2017 at 12:31 PM

    Glad to know your form works now. 

    Regarding your other question, it has been moved to another thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1287839 

    Thanks.