Why is my account Suspended?

  • beyondbooksmk
    Asked on November 1, 2017 at 11:32 AM

    I changed my password but it's saying my account is suspended. What do I need to do to reactivate it?


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  • ktyaguirre
    Replied on November 1, 2017 at 11:44 AM

    Upon review of your account it was found form:

    http://www.jotform.us/form/63275554637161 is asking for credit card information which is not allowed per our Terms of Use.

    Please refrain from suggesting to leave such information in the forms, for collection of such is not permitted.

    Thank you

  • beyondbooksmk
    Replied on November 1, 2017 at 2:43 PM
    Thank you for this information. Is there a way I can edit the form to
    remove this information or delete the form all together? I'm not able to
    log in and I'd like the chance to remove this and keep my account.
    Please advise?
    Have a Great Day!
    Mindy Ketola
    Independent Consultant
    Usborne Books & More
    972-415-9300
    BeyondbooksMK@gmail.com
    ...
  • ktyaguirre
    Replied on November 1, 2017 at 3:10 PM

    Your account is active as shown:

    https://www.screencast.com/t/J9eqO5IzaFM

    You might need to wait 30 min before the system unlocks if you have attempted to login several times. But your account remain active to recognize you.

    Might you have any further questions regarding this same issue, feel free to contact us again through this thread.

    If there is any other question regarding another matter... please start another thread.

    Thank you