We need to remove the credit card details listed on our account due to a change in staffing?

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    Asked on November 01, 2017 at 02:01 PM
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    Answered on November 01, 2017 at 02:28 PM

    I see you canceled your plan, it is scheduled to downgrade on 27th of November. And that's when the credit card information will be removed as well (since the account will be on Free plan).

    If you want we can set your account to Free immediately, so it will remove now.

    We'll wait for your response.

    Thank you!

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    Answered on November 01, 2017 at 05:01 PM

    Hi Nic - that would be great! Please go ahead and downgrade our account immediately so that the credit card information is removed. 

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    Answered on November 01, 2017 at 08:06 PM

    As per your request, I have canceled your Bronze plan and provided you a refund of the last payment.

    Let us know if you need further assistance. Thank you.