What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Response form when someone fills out a form

    Asked by design927 on September 10, 2012 at 10:39 PM

    I am creating a form for a client with my account. I have added their email address to receive the email when someone fills out the form. When I test the form it keeps going to my email address. I have not uploaded the form to the webpage yet.

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    JotForm Support

    Answered by idarktech on September 11, 2012 at 12:22 AM


    You have to make an actual submissions with your form to make it work. Using the "test email" function on form notification would only send notification messages to the email address that's associated on your account not on your form recipients.

    Hope this helps. Thanks!

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    Answered by design927 on September 11, 2012 at 04:25 PM
    Am I supposed to do this from my website where the form is or through the
    JotForm interface?
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    JotForm Support

    Answered by NeilVicente on September 11, 2012 at 05:42 PM


    You can make a submission in your live form either from your website or via the Preview panel in the JotForm interface.