How do I reduce the usage of total upload space limit?

  • carosys409
    Asked on November 2, 2017 at 1:15 AM

    I've been sent me an email saying i have reached my upload limit

    how can i clear space to keep using it?

    thanks 

  • amy
    Replied on November 2, 2017 at 4:31 AM

    It seems you have reached out of the total upload space limit.

    1509611444Screen Shot 2017 11 02 at 11 Screenshot 10

    The only way to lower the upload space limit is to delete submissions that hold uploaded files. For further details please check out our user guide: Understanding Your Account Usage and Limits


  • carosys409
    Replied on November 2, 2017 at 4:37 AM

    Thanks Amy - i have looked through this link and cannot see anything which specifically advises me on the steps to delete my previous old submissions -

    please can you kindly send me a direct link on the steps of how to do this 

    much appreciated :) 

  • Sabbir
    Replied on November 2, 2017 at 5:12 AM

    Please follow this link to get the idea of deleting your previous submissions:

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Hope this will help.

    It's better to keep a backup of this data since deleting the submissions is a permanent action.

    You can create a backup from https://www.jotform.com/myaccount/data

    How do I reduce the usage of total upload space limit? Image 1 Screenshot 20

    Here is the guide as well on how to do that:

    https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    Let us know if you have any further query.