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carosys409Asked on November 2, 2017 at 1:15 AM
I've been sent me an email saying i have reached my upload limit
how can i clear space to keep using it?
thanks
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amyReplied on November 2, 2017 at 4:31 AM
It seems you have reached out of the total upload space limit.
The only way to lower the upload space limit is to delete submissions that hold uploaded files. For further details please check out our user guide: Understanding Your Account Usage and Limits
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carosys409Replied on November 2, 2017 at 4:37 AM
Thanks Amy - i have looked through this link and cannot see anything which specifically advises me on the steps to delete my previous old submissions -
please can you kindly send me a direct link on the steps of how to do this
much appreciated :)
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SabbirReplied on November 2, 2017 at 5:12 AM
Please follow this link to get the idea of deleting your previous submissions:
https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data
Hope this will help.
It's better to keep a backup of this data since deleting the submissions is a permanent action.
You can create a backup from https://www.jotform.com/myaccount/data
Here is the guide as well on how to do that:
https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once
Let us know if you have any further query.