Once shared a form, how can the "Child" view the submission details ?

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    huwedmunds
    Asked on November 02, 2017 at 06:11 AM

    I have shared a form with someone "Child" in order for them to keep an eye on submissions and the actual total number of attendees but the "Child" cannot see the details of the submission such as how many children are attending and how many adults but only the time and date of submission.

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    Sabbir
    Answered on November 02, 2017 at 06:20 AM

    You can allow your sub/child user to view submissions from your account settings User section.

    Please refer to this screenshot:

    1509617849childuser.jpg


    1509617953childuser2.jpg

    Please check if you have allowed the child user to view submission on your particular form or not.

    Let us know if you have any further query.

  • Profile Image
    huwedmunds
    Answered on November 02, 2017 at 06:40 AM

    Dear Sabbir,

    I did allow her to view and edit a specific form from "select from my form" . She has access to the submission but the only information she can see is the submission date and time. How can I fix this?

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    Sabbir
    Answered on November 02, 2017 at 06:56 AM

    I tried sharing my form(with View Submissions) with my another account and I couldn't reproduce this issue.

    I also checked your account and it all seems fine to me regarding the sharing and access

    Can you please send us the screenshot of this issue and the form name?

  • Profile Image
    huwedmunds
    Answered on November 02, 2017 at 07:43 AM
    Dear Sabbir,
    This is what Jane can see
    [cid:image001.png@01D353C9.D7AB5C60]
    And this is what I can see and what I would like her to see too:
    [cid:image009.png@01D353CA.673F7EB0]
    You can see from this last screen shot the form tilte.
    Thank you in advance for your help☺
    Kind regards,
    Lara
    ……………………….…..
    Lara Avincola
    Events Manager
    T: +44 (0)1865 276425
    M: +44 (0)7841 207460
    E: lara.avincola@pmb.ox.ac.uk
    [crest with text]
    [cid:image003.png@01D218A0.D43F5500][cid:image005.png@01D218A0.D43F5500][Twitter icon blue-transparent][cid:image013.png@01D22EA0.93DC7770]
    St Aldate’s, Oxford, OX11DW
    www.pmb.ox.ac.uk/conferences
    [cid:image001.jpg@01D2AD64.6BCDCCF0]
    ...
  • Profile Image
    Sabbir
    Answered on November 02, 2017 at 07:58 AM

    You screenshot didn't seem to appear.

    Please follow this link to post screenshot in our support forum: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum


  • Profile Image
    huwedmunds
    Answered on November 02, 2017 at 09:48 AM

    Dear Sabbir,
    This is what Jane can see
    1509630431Submission no details.jpg
    And this is what I can see and what I would like her to see too:

    1509630501Submission how shoud be seen.j
    You can see from this last screen shot the form tilte.
    Thank you in advance for your help☺
    Kind regards,
    Lara

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    John_Benson
    Answered on November 02, 2017 at 10:35 AM

    Hi Lara,

    Please ask your sub-user (JaneR3) to disable the Europe Datacenter in the Account Data page in order to view the Submission of "Pembroke College Childrens' Christmas Party 2017" form.

    1509633110testzr.png

    Let us know how it goes. 

    Thank you.


  • Profile Image
    huwedmunds
    Answered on November 02, 2017 at 11:25 AM

    It worked!!! Thank you so much Sabbir & John:-) Have a lovely rest of the day.

     

    Lara