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huwedmundsAsked on November 2, 2017 at 6:11 AM
I have shared a form with someone "Child" in order for them to keep an eye on submissions and the actual total number of attendees but the "Child" cannot see the details of the submission such as how many children are attending and how many adults but only the time and date of submission.
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SabbirReplied on November 2, 2017 at 6:20 AM
You can allow your sub/child user to view submissions from your account settings User section.
Please refer to this screenshot:
Please check if you have allowed the child user to view submission on your particular form or not.
Let us know if you have any further query.
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huwedmundsReplied on November 2, 2017 at 6:40 AM
Dear Sabbir,
I did allow her to view and edit a specific form from "select from my form" . She has access to the submission but the only information she can see is the submission date and time. How can I fix this?
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SabbirReplied on November 2, 2017 at 6:56 AM
I tried sharing my form(with View Submissions) with my another account and I couldn't reproduce this issue.
I also checked your account and it all seems fine to me regarding the sharing and access
Can you please send us the screenshot of this issue and the form name?
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huwedmundsReplied on November 2, 2017 at 7:43 AMDear Sabbir,
This is what Jane can see
[cid:image001.png@01D353C9.D7AB5C60]
And this is what I can see and what I would like her to see too:
[cid:image009.png@01D353CA.673F7EB0]
You can see from this last screen shot the form tilte.
Thank you in advance for your help☺
Kind regards,
Lara
……………………….…..
Lara Avincola
Events Manager
T: +44 (0)1865 276425
M: +44 (0)7841 207460
E: lara.avincola@pmb.ox.ac.uk
[crest with text]
[cid:image003.png@01D218A0.D43F5500][cid:image005.png@01D218A0.D43F5500][Twitter icon blue-transparent][cid:image013.png@01D22EA0.93DC7770]
St Aldate’s, Oxford, OX11DW
www.pmb.ox.ac.uk/conferences
[cid:image001.jpg@01D2AD64.6BCDCCF0]
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SabbirReplied on November 2, 2017 at 7:58 AM
You screenshot didn't seem to appear.
Please follow this link to post screenshot in our support forum: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
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huwedmundsReplied on November 2, 2017 at 9:48 AM
Dear Sabbir,
This is what Jane can see
And this is what I can see and what I would like her to see too:
You can see from this last screen shot the form tilte.
Thank you in advance for your help☺
Kind regards,
Lara -
John_BensonReplied on November 2, 2017 at 10:35 AM
Hi Lara,
Please ask your sub-user (JaneR3) to disable the Europe Datacenter in the Account Data page in order to view the Submission of "Pembroke College Childrens' Christmas Party 2017" form.
Let us know how it goes.
Thank you.
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huwedmundsReplied on November 2, 2017 at 11:25 AM
It worked!!! Thank you so much Sabbir & John:-) Have a lovely rest of the day.
Lara