Inserted a logo but doesn't show on the form when printed

  • Tennisforever
    Asked on November 2, 2017 at 3:44 PM

    Scorecard Correction Form

    Good afternoon,

    I added a logo and it doesn't show when I print the form.  I tried to converted to a pdf but had no luck.

    Thanks for your help,

    V

  • Kiran Support Team Lead
    Replied on November 2, 2017 at 4:33 PM

    As I tested, it looks like the header image/logos are not being displayed in the submissions. You may consider adding the image to the PDF by customizing the PDF submission report.

    1509654786CustomizePDFNew Screenshot 10

    150965474503112017 015950 Screenshot 21

    Please give it a try and let us know if you need any further assistance. We will be happy to help. 

  • Tennisforever
    Replied on November 2, 2017 at 6:23 PM

    <top>

    I tried what you said but still when I select print the logo doesn't show and I printed it out of edge and the logo doesn't show.

  • Jan
    Replied on November 2, 2017 at 9:04 PM

    My understanding is that you want to print the actual form. If yes, then please open the form in Live Mode and use the browser's built-in Print wizard. I recommend you do this in Google Chrome or Mozilla Firefox.

    Here's a screen capture of the cloned form:

    1509670797clonedform Screenshot 10

    As you can see in the screen capture above, I am using Google Chrome. I also opened the form in a separate tab by clicking the "Open in New Tab" button in Preview.

    In Google Chrome, you can press "Ctrl + P" to open the Print wizard.

    If you are still having trouble, please open this link: http://www.jotform.us/form/72964572484166.

    Hope that helps. Thank you.