How long does it take customer service to response to requests, on average?

I am looking at using this registration form for work. I want to be sure I can get a timely response from customer support, as the previous service provider took several days. Is there a phone number that I can call?

Thanks

Unfortunately, we do not have support over the phone. Only through our forum, and via email address. Our forum is faster that email support. Our average repose time is between 1 to 2 hours. Please let us know what you need, we will be glad to assist you.