PayPal Pro: When somebody inputs an invalid credit card number, JotForm returns a "PCI: Invalid Data" screen, but the link to go back & fix return

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    dmonico
    Asked on November 02, 2017 at 06:50 PM
    when somebody inputs an invalid credit card number, jotform returns a "PCI: Invalid Data" screen, but the link to go back & fix returns a blank form
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    Jan
    Answered on November 02, 2017 at 09:34 PM

    I checked your form and I can verify that the PayPal Pro settings are configured correctly.

    I suggest you removed the PayPal Pro integration and then add it back. Please try setting the payment field as "required" field.

    150967283011-03-diy1j.png

    Also, please make sure that your account in PayPal is PayPal Pro (Website Payments Pro). I cleared your form cache as well.

    Hope that helps. Let us know if you need further assistance. Thank you.

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    dmonico
    Answered on November 03, 2017 at 11:35 AM

    Thanks. I deleted the payment gateway, re-added it and then made sure to make it required and it still does not work. Any other thoughts on this? We'll definitely need users to be able to fix a wrong credit card number. 

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    BDAVID
    Answered on November 03, 2017 at 12:30 PM

    I have reported this issue to our back-end team. You will be notified via this thread when it gets fixed.

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    dmonico
    Answered on November 03, 2017 at 01:36 PM

    Fantastic. Thank you BDavid!

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    dmonico
    Answered on November 06, 2017 at 01:31 PM

    Hi BDavid - I wanted to check-in to see if there were any updates. We deleted the payment widget and re-added it. Now people get the PCI Error, but there's no link to go back to fix credit card. When you hit the back button it just returns a blank page.

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    Jan
    Answered on November 06, 2017 at 01:58 PM

    Unfortunately, we do not have any updates yet regarding this. The ticket priority is currently set to "Important". I will contact the developer assigned to this ticket and I will ask for an update.

    We will update you on this thread once an information is available. Thank you for your patience.

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    dmonico
    Answered on November 06, 2017 at 02:43 PM
    As always, thank you for the prompt replies. JotForm support team is one of
    the best.
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