Problem with email notifications

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    Cdepaul29
    Asked on November 02, 2017 at 07:16 PM

    Hi need immediate assistance!  For some reason when my clients fill out my forms they are going to my clutter in my email?  Can you help?  If I did not look I would have missed out on business.

    Thank you,

    Carol

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    BDAVID
    Answered on November 02, 2017 at 09:57 PM

    Are you saying that you are not receiving email notifications? If that is correct, please check your spam folder, and make sure to mark the as NOT SPAM.

    If you want to change the recipient email, please check this guide: https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

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    Cdepaul29
    Answered on November 06, 2017 at 08:43 AM
    I don't want to change the email is just everyone that fills out my forms it goes to clutter instead of my inbox in my Microsoft Exchange carol@depaulk9academy.com
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    John_Benson
    Answered on November 06, 2017 at 10:30 AM

    I am assuming you're receiving the notification email properly but it is going to the clutter (spam/junk) folder.

    If yes, please select the JotForm emails and mark it as not spam/junk. After that, test your form and see if the issue still persists, let us know. 

    Thank you.