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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Remove Price and PayPal Redirection

    Asked by jivemedia on September 11, 2012 at 10:15 AM

    Good morning,


    I need to create an order form that doesn't show pricing or redirect to PayPal for payment (no funds need to be collected, only need an email notification sent containing the order information).


    I used one of your templates to create the form 95% how I need it, you can view it here: http://jivework.com/


    Please navigate to the second page of the form, I need to remove pricing next to product titles under 'Firewood Products' (i.e. "Red Oak $1.00 USD"). I also need to remove all PayPal integration, a simple email notification with form data is sufficient.

    I'd like to change the secondary font color found on this form to something darker, where is the css or control to do this? (Under 'Firewood Products' the font I'm referencing reads "Quantity" AND "Stack Size").


    Thanks in adance for any help you can provide!



    Page URL:

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    Answered by AtacanC on September 11, 2012 at 12:03 PM

    Justin, thanks for contacting us. Since you are using PayPal as a payment gateway, your form will be automatically redirected to PayPal. I'm sorry to say but we can't prevent this from happening. But may i suggest you to use Purchase Order option under Payment Tools? So your form won't be redirected and you can still use is without changing your forms look. I've also made you a sample form. Feel free to test it.

    It might be possible to change the color of Quantity and Stack Size by injecting a CSS code. I'll look around and try to find a solution. At the meantime, one of my more experienced colleagues may also respond to this thread with a possible solution.

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    Answered by jeanettebmz on September 11, 2012 at 01:29 PM


    In order for you to hide the price, please inject the following CSS code  into your form

    .form-product-details {

    Please just refresh my colleague's sample form so you can see the desired result



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    Answered by jivemedia on September 25, 2012 at 01:01 PM

    Thank you both for your reply's, they are much appreciated.

    AtacanC, can I change the 'Payment Tool' on an existing form? If so, how? When I try to select 'Purchase Order' from my existing form I get the following prompt, "You cannot add more than one payment tool. Please delete the existing one first." What is the process for deleting the existing tool?

    Thanks again!

    - Justin

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    Answered by pinoytech on September 25, 2012 at 01:16 PM

    Hi Justin,

    Yes, you can change your Payment Tool. All you need to do is by removing current Payment Tool that you have use into your form, then replace/add Purchase Order into your form. 

    Regarding on this question: 

    When I try to select 'Purchase Order' from my existing form I get the following prompt, "You cannot add more than one payment tool".

    - Each form allows only to use one payment tool.

    Hope this help.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on September 25, 2012 at 01:23 PM

    In addition to my colleague's response, deleting the Payment tool will bring about these prompts:

    Click OK (this will delete all data for this tool that has been submitted in the past)

    Then, another prompt will appear

    You will need to click OK so that the products you have already added will be kept when you add a new payment tool such as a purchase order.

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    Answered by jivemedia on September 25, 2012 at 09:49 PM

    Worked Perfect! Your support time rocks!


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    Answered by photophil on February 17, 2013 at 12:50 AM

    Kind of replated to this topic...I am building from the "best deal heath products" template, and I removed the payment tool that the form was orignally made with. When I try to add the paypal pro tool I get the :


     "You cannot add more than one payment tool".  message

    I can not see any other evidance a tool is employed , I reloaded the page in the browser and the message still comes up - is there a edit tool or fix I over looked or did I delete incorrectly .


    thank you for your help




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    Answered by jefreylandicho on February 17, 2013 at 07:00 AM

     The reason why you cannot add more payment tool is because you use the payment tool in creating the field below:

    If you need further assistance, please let us know.

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    Answered by photophil on February 17, 2013 at 11:39 AM

    Ohhhhhh  Since I was using the template & didnt select a tool to make that window I didnt realize that was a payment tool ( duh ) 

    So what I like is here is the option to pay COD ...any suggestions on how to accomplish the cod option and/OR a CC option 

    And...just wondering outloud does the paypal pro tool work in a simular way as this tool does ( with discription and quantity etc)

    thanks again!

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    JotForm Support

    Answered by liyam on February 17, 2013 at 01:25 PM

    Hello photophil.  Once you have removed the payment tool on your form, you can then add the Purchase Order tool as how pinoytech shared his screenshot.  Notice the boxed icons on the upper right (how to remove the payment tool), and also the boxed area on the lower left (The purchase order payment tool):

    Unfortunately, you cannot add two payment tools under a single form.  So what we can suggest is to create another form which then you will use a payment tool such as Paypal, Paypal Pro, Stripe, etc. to be able to make your form accept credit card payments.

    Here is one user guide that can accomplish this concept.

    If you have further questions, please do let us know.


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    Answered by photophil on February 17, 2013 at 01:53 PM

    thank you!