Unable to open attachments on forms

  • juliet.wall@lyreco.com
    Asked on November 3, 2017 at 4:58 AM

    Hello,


    From yesterday afternoon i have been unable to open attachments saved to our forms? 


    Attached is the message i am getting 


    Please help


    Thanks

    Jules 

    Jotform Thread 1289389 Screenshot
    Page URL: https://www.jotform.com/uploads/kayleemurray/71862416502352/3854331363814884363/Granemore-logo-rc1-CMYK.pdf
  • Chriistian Jotform Support
    Replied on November 3, 2017 at 5:05 AM

    In order to open the submission attachments, please make sure that you are currently logged in to your account.

    As per checking the account (kayleemurray) I noticed that the Require log-in to view uploaded files in the Privacy section of your account is enabled. 15096997552017 11 03 1701 Screenshot 10

    If the issue still persists, please let us know.