The users are unable to go to next page via edit submission link

  • Profile Image
    VIBOT
    Asked on November 03, 2017 at 08:21 AM

    Hi,

    I send a notification email with the {edit_link} but when users click on it, they are not able to move to the second page of the form, nor to submit. 

    How can I fix it?

    Thanks.

    DF

  • Profile Image
    Rose
    Answered on November 03, 2017 at 09:49 AM

    I assume you are referring to this form: https://www.jotform.com/72963801737363

    This problem is happening due to the following condition affects the next button in the first page:

    1509716693Screen Shot 2017-11-03 at 16.5

    1509716702Screen Shot 2017-11-03 at 16.5

    This condition tell us that Next button will be seen only if the Email of referee field is empty. Otherwise, the next button will be hided. 

    In addition to that, the aforementioned field is a required field. It means that your users can not submit your form without filling this field. This is why, when your user clicks to edit link, it brings this field as filled. So, the next button is hided due to the condition above. If you disable this condition, the problem will be fixed. I do not know the reason of this condition but if you tell us the reason we may consider to find a solution which both solve this problem and meet your requirements. 

  • Profile Image
    VIBOT
    Answered on November 03, 2017 at 01:38 PM

    OMG !... Thank you Rose for your prompt and efficient reply! You're great!... (I don't know from where this condition comes, probably a false manipulation. 

    Cheers.

    DF

  • Profile Image
    Kiran
    Answered on November 03, 2017 at 02:14 PM

    Great! It is our pleasure to assist you. Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!