What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I have so many submissions?

    Asked by gharrer on September 11, 2012 at 10:58 AM

    User gharrer


    I have 131 submissions but the count is over 700! That's why I am forced to upgrade. 

    What causes this? What can I do?




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    JotForm Support

    Answered by EduardoMendez on September 11, 2012 at 11:46 AM

    Thank you for letting us know about the issue!

    There was an upgrade that caused some problems with our submission count and we want to apologize for the inconvenienece.  The issue has been fixed and your counts have been reset and back to normal.

    Let us know if you have any other problems!

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    Answered by gharrer on September 12, 2012 at 04:07 PM
    Dear Eduardo,
    Thanks for the information.