What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does the paypal part of my form not show?

    Asked by intoexhibitions on September 11, 2012 at 11:07 AM

    I have managed to create the kind of form I want and to get it to appear on my web page. However, I have added a PayPal option at the end of it but this does not appear when I preview the form either in the Iform preview on my website preview - what am I doing wrong?

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    JotForm Support

    Answered by EduardoMendez on September 11, 2012 at 12:39 PM


    Here is what I see when previewing your form (the last page of your form).  


    Can you please provide us with the URL of the site where your form is embeded.  We will be glad to help you resolve your issue!

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    Answered by intoexhibitions on September 12, 2012 at 01:58 PM


    The website is not live yet so no URL, sorry


    I think I need a 'walk-through' on how to set up the paypal option. The image you have, above, is what it is meant to look like but I'm not even sure how the whole thing works - once someone clicks submit are they then taken to a Paypal page or what?

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    JotForm Support

    Answered by EduardoMendez on September 12, 2012 at 03:49 PM

    The image above is the last part of your form.  After choosing the items that are to be purchased and the submit button it pressed, the user is redirected this page.  Part of the payment gateway...  Here is where they fill in their paypal information and process the payment.

    Let us know if you need more assitance.  You can always describe what you are looking to accomplish and ask for suggestions here on the forum.  We'll be glad to walk you through any problem you may have.