What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    can't change the background

    Asked by kariyergunu on September 11, 2012 at 11:11 AM

    I changed my background on jotform website but it didn't change on facebook page. Before this time it was changed but now i have a problem with changing background. What should i do?

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    Answered by pinoytech on September 11, 2012 at 12:28 PM

    Hi kariyergunu,

    Sorry for the inconvenience that may have caused. Regarding on the issue, would you mind if we ask your facebook page url where your form embedded to investigate the said issue?

    Thank you!

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    Answered by kariyergunu on September 11, 2012 at 01:33 PM

    https://www.facebook.com/KariyerGunu2012/app_359292620815415

     

    that is the link where my form embedded on facebook. my form's background in jotform.com is different from that one. 

    thank you.

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    Answered by pinoytech on September 11, 2012 at 01:49 PM

    Upon checking your facebook page link you provide as well as your form, it seems that you using image as the background of your form. Is that correct? If yes, I suggest you to delete your browser cache and cookies.

    Please take a look at screenshot of your form.

    Thank you!

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    Answered by kariyergunu on September 11, 2012 at 06:12 PM

    ok the top side is correct but bottom side is not correct. you can see on my screenshot. Also i deleted my caches and cookies. Nothing has changed.

    http://s7.postimage.org/oubvh2y6z/JOT.png

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    Answered by AtacanC on September 11, 2012 at 06:59 PM

    Hi,

    I think your form is working fine by now.

    If you need further assistance, feel free to contact us at anytime.

    Thank you!

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    Answered by kariyergunu on September 11, 2012 at 07:36 PM

    But the background doesn't work yet on facebook. It didn't change. Ok it is working about submissions but i have to change my background photo.

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    JotForm Support

    Answered by Deygus on September 11, 2012 at 08:04 PM

    As both of my colleagues have stated the form is working okay when tested with the exception of Internet Explorer which isn't displaying your form unless you allow it to show secured content.

    Could you please clarify with the second part that sounds like a question? It seems like you are asking something to do with submission but then you jumped back to changing your background so it is unclear. 

    Was there something else that you needed help with for this?

    If you have any further questions or need more help with anything else let us know.

  • Profile Image

    Answered by kariyergunu on September 12, 2012 at 06:55 AM

    thank you my problem is fixed. actuallu my problem was about background. i did little editing on my background but it doesn't work firstly. but now it is ok thanks.

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    JotForm Support

    Answered by jonathan on September 12, 2012 at 07:18 AM

    Thank you for updating us. Glad to know that you have everything sorted out now.

    Feel free to contact us again anytime shoud you have other inquiry.

    Thanks.