Forms don't send automatic answer emails

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    TRXBrasil
    Asked on November 03, 2017 at 10:54 AM


    This problem is happening with virtually every form I've ever used on wordpress sites. Automatic reply and data sending emails simply stopped being sent. Responses are recorded in the database but no email is sent. And I did not change anything at all on the forms or the websites. Can you give me some guidance to solve this problem? see the form in this link for example. http://www.pilates.com.br/certificacao/inscricao


    Tks

  • Profile Image
    John_Benson
    Answered on November 03, 2017 at 12:19 PM

    The email recipients associated with the form (http://www.jotformz.com/form/62548922578671) are on our bounce list. That's the reason why you're not getting notification emails. 

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    I have now removed the email addresses from our bounce list. This should fix the issue. If the issue still persists, please contact us again. 

    Related guide: How-to-Prevent-Email-Bouncing-Related-Issues

    Thank you.

  • Profile Image
    TRXBrasil
    Answered on November 03, 2017 at 01:43 PM
    AND ABOUT SELF-RESPONSE EMAILS? THEY ALSO ARE NOT BEING SENT TO THE USERS FILLING THE FORM.
    TKS
    _______
    Leandro do Prado
    Cel. (11) 99378-4950
    Email: leandropef@gmail.com
    Skype: leandro.edfisica
    ...
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    Nik_C
    Answered on November 03, 2017 at 02:32 PM

    Do you have any example emails where the submissions failed to go?

    So we can investigate.

    In addition to preventing the Bouncing issues, you could try setting SMTP sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    We'll wait for your response.

    Thank you!