Sharing a Private Key for Encrypted form responses

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    sjpeterson
    Asked on November 03, 2017 at 01:19 PM

    I am testing out an encrypted form and I created a private key.   When I tested the form myself and submitted a request I was able to see the form decrypted when I opened it.   I saved the jotforms.key file in a folder on a Shared drive in our office that only HR staff can see.    

    I want one other person in the office to receive these replies to the form and also be able to open.   I shared the URL with her and she tested it but when she got the reply she was not able to decrypt the form even though she has access to the Shared drive.   

    I set her up as being eligible to receive notifications along with myself (and one other person) Settings > Emails.   

    Can you share what I need to do to all her to also have access to the key so she can have the forms decrypted when she opens them?

    Thank you

    Susan

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    BDAVID
    Answered on November 03, 2017 at 02:08 PM

    She must upload the private key in order to decrypt the data:  https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    10-submissions-key_uploaded_successfully

  • Profile Image
    sjpeterson
    Answered on November 03, 2017 at 02:43 PM
    How does she do that? Does she also need a JotForm account, or is this
    something I can send her via my account (the form to upload the Private
    key)?
    Thanks
    Susan
    Susan Peterson
    Human Resources
    HR Technology Specialist
    413-585-2267
    ...
  • Profile Image
    BDAVID
    Answered on November 03, 2017 at 02:55 PM

    She can receive the information via email notification, so this message will be shown:

    08-email.png

    She needs to click on the "View Response" button, then she will be asked to upload the key:

    09-submissions-key_upload.png

    What happens after she uploads the key?


  • Profile Image
    sjpeterson
    Answered on November 03, 2017 at 03:43 PM
    She got the first one where telling her she got an encrypted response But
    when she selected View response it didn't ask her to download a private key.
    Susan Peterson
    Human Resources
    HR Technology Specialist
    413-585-2267
    ...
  • Profile Image
    Jim_R
    Answered on November 03, 2017 at 04:40 PM

    Hello Susan - She wouldn't download a private key, but rather, she should upload the private key you shared with her.

    If she's viewing an encrypted submission sent to her email, and she's not being prompted to upload a private key, this could only mean that there's one already saved to her browser's local storage.

    A quick way to fix this is to have her clear her browser's cache and cookies, or use Chrome Incognito or Firefox Private Window.

    Afterwards, have her try again. Just make sure that the submission she's  trying to decrypt corresponds with the .key file you shared with her. As an example, here's how it should look like: