What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our form is not updating.

    Asked by skytownbk on September 11, 2012 at 12:54 PM

    If you look at the online version of our form (http://form.jotform.us/form/22477331495155), it is not reflecting changes that we are making to the form.  For example, we have a #test tag in the HTML box that isn't showing up online.

    Page URL:
    http://form.jotform.us/form/22477331495155

  • Profile Image

    Answered by pinoytech on September 11, 2012 at 01:26 PM

    Hi skytownbk,

    Apologize for the inconvenience that may have caused. Our development team is still fixing some issue in our database which caused some replication delay/lag. As a temporarily solution for this issue is by changing http://form to http://www.

    For example: Your form url is http://form.jotform.us/form/22477331495155

    So, instead of using "http://form" http://form.jotform.us/form/22477331495155 

    change it to "http://www" http://www.jotform.us/form/22477331495155

    Hope this help.

    Thank you!