-
morrisonshipleyAsked on November 3, 2017 at 3:55 PM
-
MarvihReplied on November 3, 2017 at 4:25 PM
As far as I know we haven't received any notice that our website is down, www.jotform.com is up and running fine at this moment.
Could you tell us the website address/URL that doesn't load or down on your end so we can verify it. If it is a form please give us the form URL/ID.
Thanks, -
morrisonshipleyReplied on November 3, 2017 at 4:43 PMAttached is what I see. Your home page is more complete, but images are still missing. We’ve tried to log-on from multiple computers and use different browsers, nothing helps.
... -
jonathanReplied on November 3, 2017 at 4:55 PM
I reviewed your account/username morrisonshipley and it is Active and forms are available.
Example: https://www.jotformpro.com/form/51673721738966
Please try also using a different browser. Let us know if issue persist.
-
morrisonshipleyReplied on November 3, 2017 at 5:43 PMWe already tried different browsers. I know the for is active – we are receiving submissions. However, I cannot get into the form builder or view submissions.
... -
MarvihReplied on November 3, 2017 at 6:03 PM
This seems to be an ISP or DNS issue. Are you able to restart your internet modem/router ? If you are not sure, I advice you to contact your Internet Service Provider and report this issue.
You can also try changing your DNS first on your computer and see if it fixed the loading problem. A guide can be found here https://www.computerhope.com/issues/ch001161.htm.
I have already whitelisted your IP address on our server but if it still doesn't load properly, kindly report it to your Internet Service Provider. -
morrisonshipleyReplied on November 3, 2017 at 6:43 PMThank you.
...