The chat support disappeared

  • Profile Image
    MCARegistration
    Asked on November 03, 2017 at 05:24 PM

    THE CHAT IS GONE, PLEASE HELP!!!!

  • Profile Image
    aubreybourke
    Answered on November 03, 2017 at 05:45 PM

    I checked with Jonathan, he confirmed the disconnect happened on your side. It seems you must have some kind of connectivity issue. I was also informed that this is a recurring problem for you.

    If you prefer you can use the forums ( https://www.jotform.com/answers/ ) or send us an email ( support@jotform.com )

    We would be happy to help you.

  • Profile Image
    MCARegistration
    Answered on November 03, 2017 at 05:49 PM

    I just responded to this via email, but I can't figure out how to go back and find any of the forum questions that i've asked.  I just did a search for this one and it didn't come up.

    How can I get back in touch with him or get a transcript of the chat?  We were literally in the middle of sorting something out that is relatively urgent, so I was hoping to get an answer for the last question that I asked.

  • Profile Image
    MCARegistration
    Answered on November 03, 2017 at 06:43 PM
    Thank you, but the chat button has just entirely disappeared, and i can't figure out where any of my questions are stored in order to even go back and see the help. How do I get back in touch with him to finish the conversation or get a transcript of the chat so I can share it with someone else? We were in the middle of fixing an issue and now I have no way to keep going...
    ________________________________
    ...