Why did my chat just disappear?

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    Asked on November 03, 2017 at 05:35 PM

    I was getting help via a jotform chat, from Jonathan, and then it just disappeared mid-conversation!  No way to start back up, no hovering "chat" button... no record of the conversation and no ability to save.  I am totally screwed as this was a complicated request and I have no way of getting back into the conversation.  There is not record that showed up in my email, either.  


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    Answered on November 03, 2017 at 06:12 PM

    I have mentioned @Jonathan on our support chat and gave the link to this ticket.

    You may also reply back your issue so other support staff will be able to help you just in case Jonathan is not available/offline.