What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hello, my form is not working right now. Is there any problem on server? This is what I get: v8_build_source.js:38: Error loading file load( configF.

    Asked by Erika on September 11, 2012 at 01:25 PM
    Page URL:

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    Answered by pinoytech on September 11, 2012 at 01:41 PM

    Hi Erika,

    Your form is working fine in my end upon checking and I was able to submit successfully. Please take a look your submission. Can you please try to delete your broswer cache and cookies?

    If you need further assistance, feel free to contact us at anytime.

    Thank you!

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    Answered by Erika on September 11, 2012 at 02:16 PM

    Hi, thanks for aswering. Before deleting my cookies, I tried to access the form using 2 another computers, and the error message appeared again both of them.

    I received the test email sent by you, this part works great. But the form still does not appear on my website. I dont think it is a cookie problem! :/ Thank you

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    Answered by pinoytech on September 11, 2012 at 02:27 PM

    I used latest browser of Chrome, Firefox and IE which your form is working fine. Can you please try to open/edit your form on your form builder and save it again?

    We'll wait for your response.

    Thank you!