I have lost my encryption key

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    Asked on November 03, 2017 at 06:25 PM

    Hello guys iv lost my encryption key and I'm not sure how to get another for my form so i can view my submissions 

    Many thanks 


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    Answered on November 03, 2017 at 09:07 PM

    Normally, when you first enable the form encryption, the key will be downloaded to your computer. Please try to look in the Downloads folder. The file name is "jotform.key".

    Unfortunately, we cannot retrieve a lost key. The key is not stored on our servers. If you cannot find the key, then your encrypted data is lost forever. 

    Our recommendation is for you to turn off the form encryption right away. In this way, the new submissions are not encrypted.

    For more information about form encryption, please check this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them.

    Hope that helps. Thank you.