Field titles, field order not shown properly on email notification

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    Asked on November 03, 2017 at 08:59 PM

    I've duplicated most of my fields and changed the order around, renaming and changing labels as I go.

    When I receive the email with the form data, it is not with the labels and the order as appears on the form.

    Many of the questions are incorrectly labelled.

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    Answered on November 03, 2017 at 09:25 PM

    Maybe the email notification was customized and does not take the new changes or you've edited the duplicated ones.

    The easiest way to fix it is to delete the existing email notification then create a new one. This should generate a new email notification with all the updated changes and correct order.

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    Answered on November 04, 2017 at 03:20 AM


    You must have replied while you were logged off, so we didn't receive your last reply, please re-post it.

    Thank you!

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    Answered on November 04, 2017 at 04:38 PM

    For security I just want the person's name on the email, so I've gone into the template & deleted all the extra fields.

    I can see that when I log in I can access the form so it's all good now, thank you.