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  • Profile Image

    Authorize.Net error - This account has not been given the permission(s) required for this request

    Asked by squeakycleanhouse on September 11, 2012 at 02:26 PM

    I can't seem to figure out why I am getting this error.

    I have added my API token and username, unless I have one of these wrong.

    Is there not a way to test the connection without having to submit a real transaction?

     

     

    Thanks, 

    Curtis

    Page URL:
    https://secure.jotformpro.com/form/22538526219961

    Screenshot
  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 11, 2012 at 02:40 PM

    You must enter an API Login ID (not your account login) to the Authorize.Net integration wizard.

    Kindly follow the steps in the link below to generate an API Login ID:

    https://support.authorize.net/authkb/index?page=content&id=A598&actp=LIST

    Please keep us posted on your results.

    Thank you!

  • Profile Image

    Answered by squeakycleanhouse on September 11, 2012 at 04:46 PM

    Now it is saying this.  My form does not have any subscriptions and my auth.net account should be able to accept both too.

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    JotForm Support

    Answered by NeilVicente on September 11, 2012 at 04:52 PM

    That's because you have Recurring Billing set as required in your Authorize.Net account, but the payment module on your form does not have any subscriptions.

    To change the FIELD value (Recurring Billing) to NOT REQUIRED:

    1.  Login to the Merchant Interface ( https://secure.authorize.net )
    2.  Click on Settings and Profile -> Payment Form -> Form Fields
    3.  Uncheck the Required box for the particular FIELD.

    Hope this helps.