- appenjacAsked on November 04, 2017 at 02:41 PM
I've worked on the PayPal payment for two days without being able to secure the submit button that is throwing the error "PayPal will not accept an unsecured button submittal please contact your website IT."
Widget "radio line button" fails to operate on a touchscreen.
I'm not going to waste any more time! Please Refund and Cancel My Account.
- JotForm SupportNik_CAnswered on November 04, 2017 at 04:07 PM
We're sorry for any inconvenience, I checked the second issue, but I wasn't able to replicate it. The widget is fully responsive and working fine on a touch device (phone specifically).
Regarding the first issue, I wasn't able to determine what is the problem since I didn't find any payment in your form.
Bottom line, we could work on this issues for you if you will (I didn't see any tickets opened by you regarding the issues), otherwise, please confirm and we'll process the refund.
We'll wait for your response.
- appenjacAnswered on November 05, 2017 at 11:15 AM
Just add the PayPal payment gateway and try to check out!
The radio line button widget I had added five items, see if that replicates the error.
I had taken everything out of the form for the closure of my account.
- JotForm Supportashwin_dAnswered on November 05, 2017 at 01:01 PM
We would like to test the issue but since you have already deleted form field, I am not sure if we can replicate the issue.
I have forwarded your refund request to our billing team. Please allow 7-10 days for the amount to reflect in your account.
Please note that your account is now downgraded to free plan.