People are filling in the form but it is not coming through?

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    easydecalsoutlookcom
    Asked on November 04, 2017 at 10:15 PM
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    John_Benson
    Answered on November 04, 2017 at 11:53 PM

    I checked your account and I can see that the last edited form is the Order Form. I am assuming that you're referring to that form ID: 71362306081852

    I checked the email history logs and I did not see any email recipients landed on our bounce list. You can also try checking your account email history logs by clicking this guide.

    1509853302emailsz2_.png

    Could you please try checking your Spam folder? If you see JotForm emails, please mark it as not spam.

    If the issue still persists, please contact your email provider and request them to add JotForm's IP addresses to their whitelist. You can find the list of IP Addresses and domain names on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses