Error Message from Paypal

  • Profile Image
    Francis4344
    Asked on November 05, 2017 at 12:58 PM

    Hello!


    This is my form https://form.jotform.com/7308491977

    I have tried the form but I get an eror message regarding the Paypal setup.

    I do not want to offer any payment. This will be cash on delivery.

    I can edit Paypal options but not remove it altogether?

    How can I remove Paypal?

  • Profile Image
    Jan
    Answered on November 05, 2017 at 01:45 PM

    My understanding is that you do not want to integrate the form with PayPal. However, you want to use the functionality of the Products section.

    I suggest you remove the PayPal integration and use the Purchase Order tool. Please check the screen capture below:

    1509907334deltepaypal.gif

    Here's a guide: https://www.jotform.com/help/460-How-to-Create-Payment-Form-with-Purchase-Order.

    Hope that helps. Thank you.

  • Profile Image
    Francis4344
    Answered on November 05, 2017 at 02:18 PM

    Ok, this works.

    But the report does not. How can I get the different products to show in separate fields in the report?

  • Profile Image
    Jan
    Answered on November 05, 2017 at 02:51 PM

    May I ask what report are you referring to? Are you referring to the Grid Report located in the Submissions page?

    150991128711-06-cjrd5.png

    Please take note that this is a normal behavior in payment submissions. By default, all payment details will be 1 column or single cell.

    You might want to check this workaround, here's the link: How-to-separate-payment-product-data-into-separate-excel-columns.

    Hope that helps. Thank you.