What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    upgrade issue

    Asked by alanfux on September 11, 2012 at 04:41 PM


    I was designing forms for a client with a username I created. I gave him the login info and a link so that he could upgrade to increase the SSL quota. He has processed a payment for a premium account but neither of us can tell if he upgraded the currently used account or created a new one. Doesnt seem to have goen through.

  • Profile Image

    Answered by jeanettebmz on September 11, 2012 at 05:16 PM

    Hi, can you please provide us with the order reference number? I just checked into our records and could not find anything related to either this username or email address