- TennisforeverAsked on November 05, 2017 at 03:57 PM
I inserted a logo to the form and when I open it on My Forms it doesn't show up. What can I do so that it is part of the form.
- JotForm SupportJohn_BensonAnswered on November 05, 2017 at 05:07 PM
I checked the form (http://www.jotform.us/form/70707642646157) you provided and I can see the logo you added to your form. Here's a screenshot:
If you're referring to a different logo or issue, please let us know. Thank you.
- TennisforeverAnswered on November 05, 2017 at 05:19 PM
I can see it on the preview mode but not the actual form on My forms.
- JotForm SupportNik_CAnswered on November 06, 2017 at 01:57 AM
I checked your form and I was able to see the problem.
The logo is not visible when you're in the Form Builder.
The issue is related to Theme applied to the form so, please follow these steps:
1) First backup your Custom CSS code:
So just copy and paste it somewhere else, I'll paste it here as well:
padding : 0px 0 !important;
pointer-events : none;
display : none;
2) Go to Themes and remove the theme:
3) Then put back the CSS code that we pasted above.
4) Put back the logo:
Here is the URL of the logo that you can paste: https://www.jotform.com/uploads/Tennisforever/form_files/Logo%20Player%20Looking%20for%20a%20Team.368.png
5) Then you can adjust the width of the form, font size, font etc:
Let us know how it worked.
- TennisforeverAnswered on November 06, 2017 at 03:33 PM
Thank you Nik_C, that really worked. Customer Service like this makes Jotform much more enjoyable.
Out of curiosity how can we get the URL for the logo. It varies depending on the form.
- JotForm SupportNik_CAnswered on November 06, 2017 at 03:38 PM
I'm glad it did. And thank you for your feedback, we appreciate that!
The easiest way is: click the image (logo) and then right-click - copy image address:
Then paste the link where you need it.
Let us know if you have any further questions.
- TennisforeverAnswered on November 06, 2017 at 06:21 PM
- JotForm SupportNik_CAnswered on November 20, 2017 at 03:45 AM
I opened a separate thread to your question here: https://www.jotform.com/answers/1302780
We'll attend it shortly.