How can I have the logo that was added to the form to show when I open the form?

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    Tennisforever
    Asked on November 05, 2017 at 03:57 PM

    Player Looking for a Team

    I inserted a logo to the form and when I open it on My Forms it doesn't show up.  What can I do so that it is part of the form.

    Thanks

    V

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    John_Benson
    Answered on November 05, 2017 at 05:07 PM

    I checked the form (http://www.jotform.us/form/70707642646157) you provided and I can see the logo you added to your form. Here's a screenshot:

    1509918494logosz.png

    If you're referring to a different logo or issue, please let us know. Thank you.


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    Tennisforever
    Answered on November 05, 2017 at 05:19 PM

    Player Looking for a Team

    I can see it on the preview mode but not the actual form on My forms.

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    Nik_C
    Answered on November 06, 2017 at 01:57 AM

    I checked your form and I was able to see the problem.

    The logo is not visible when you're in the Form Builder.

    The issue is related to Theme applied to the form so, please follow these steps:

    1) First backup your Custom CSS code:

    1509951048screencast.gif

    So just copy and paste it somewhere else, I'll paste it here as well:

    .jotform-form {

        padding : 0px 0 !important;

    }

    input#input_4_2_1,input#input_4_2_2,

    input#input_4_2_3,input#input_4_2_4 {

        pointer-events : none;

        display : none;

    }

    2) Go to Themes and remove the theme:

    1509951151Screen Shot 2017-11-06 at 7.55

    3) Then put back the CSS code that we pasted above.

    4) Put back the logo:

    1509951304screencast.gif

    Here is the URL of the logo that you can paste: https://www.jotform.com/uploads/Tennisforever/form_files/Logo%20Player%20Looking%20for%20a%20Team.368.png

    5) Then you can adjust the width of the form, font size, font etc:

    1509951428Screen Shot 2017-11-06 at 8.00

    Let us know how it worked.

    Thank you!

  • Profile Image
    Tennisforever
    Answered on November 06, 2017 at 03:33 PM

    Thank you Nik_C, that really worked.  Customer Service like this makes Jotform much more enjoyable.  

    Out of curiosity how can we get the URL for the logo.  It varies depending on the form.

    Thanks again!

    V

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    Nik_C
    Answered on November 06, 2017 at 03:38 PM

    I'm glad it did. And thank you for your feedback, we appreciate that!

    The easiest way is: click the image (logo) and then right-click - copy image address:

    1510000616screencast.gif

    Then paste the link where you need it.

    Let us know if you have any further questions.

    Cheers!

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    Tennisforever
    Answered on November 06, 2017 at 06:21 PM

    Thank you!!!

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    topdogmanagementteam
    Answered on November 20, 2017 at 02:33 AM

    hi, i have problem to show my logo on top
  • Profile Image
    Nik_C
    Answered on November 20, 2017 at 03:45 AM

    @topdogmanagementteam,

    I opened a separate thread to your question here: https://www.jotform.com/answers/1302780

    We'll attend it shortly.

    Thank you!