How can I have the logo that was added to the form to show when I open the form?

  • Tennisforever
    Asked on November 5, 2017 at 3:57 PM

    Player Looking for a Team

    I inserted a logo to the form and when I open it on My Forms it doesn't show up.  What can I do so that it is part of the form.

    Thanks

    V

  • John_Benson
    Replied on November 5, 2017 at 5:07 PM

    I checked the form (http://www.jotform.us/form/70707642646157) you provided and I can see the logo you added to your form. Here's a screenshot:

    1509918494logosz Screenshot 10

    If you're referring to a different logo or issue, please let us know. Thank you.


  • Tennisforever
    Replied on November 5, 2017 at 5:19 PM

    Player Looking for a Team

    I can see it on the preview mode but not the actual form on My forms.

  • Nik_C
    Replied on November 6, 2017 at 1:57 AM

    I checked your form and I was able to see the problem.

    The logo is not visible when you're in the Form Builder.

    The issue is related to Theme applied to the form so, please follow these steps:

    1) First backup your Custom CSS code:

    1509951048screencast Screenshot 10

    So just copy and paste it somewhere else, I'll paste it here as well:

    .jotform-form {

        padding : 0px 0 !important;

    }

    input#input_4_2_1,input#input_4_2_2,

    input#input_4_2_3,input#input_4_2_4 {

        pointer-events : none;

        display : none;

    }

    2) Go to Themes and remove the theme:

    1509951151Screen Shot 2017 11 06 at 7 Screenshot 21

    3) Then put back the CSS code that we pasted above.

    4) Put back the logo:

    1509951304screencast Screenshot 32

    Here is the URL of the logo that you can paste: https://www.jotform.com/uploads/Tennisforever/form_files/Logo%20Player%20Looking%20for%20a%20Team.368.png

    5) Then you can adjust the width of the form, font size, font etc:

    1509951428Screen Shot 2017 11 06 at 8 Screenshot 43

    Let us know how it worked.

    Thank you!

  • Tennisforever
    Replied on November 6, 2017 at 3:33 PM

    Thank you Nik_C, that really worked.  Customer Service like this makes Jotform much more enjoyable.  

    Out of curiosity how can we get the URL for the logo.  It varies depending on the form.

    Thanks again!

    V

  • Nik_C
    Replied on November 6, 2017 at 3:38 PM

    I'm glad it did. And thank you for your feedback, we appreciate that!

    The easiest way is: click the image (logo) and then right-click - copy image address:

    1510000616screencast Screenshot 10

    Then paste the link where you need it.

    Let us know if you have any further questions.

    Cheers!

  • Tennisforever
    Replied on November 6, 2017 at 6:21 PM

    Thank you!!!

  • topdogmanagementteam
    Replied on November 20, 2017 at 2:33 AM

    hi, i have problem to show my logo on top
  • Nik_C
    Replied on November 20, 2017 at 3:45 AM

    @topdogmanagementteam,

    I opened a separate thread to your question here: https://www.jotform.com/answers/1302780

    We'll attend it shortly.

    Thank you!