Issues from users trying to submit forms

Hi.  I created 2 forms for a site and they have been complaining to me that people cannot send them their info and have had poor user experiences.  Any suggestions how to improve this would be greatly appreciated.  Thank you

Apologies for the inconveniences this may have caused to you. 

I have been testing your form and it seems to be working as expected, I was able to fill it out and submit, here is a screenshot of my test: 

May you please provide us a bit more about the issues your users are facing?

We will be more than happy to help you. 

Looking forward to your response. 

Thank you, it might be the capatcha plug in. I'll ask and get back to
you. thank you again
...

I also tested your embedded form and I was able to submit it without any issue. 

Please test your form again. If you think that the issue is related to Captcha field, you can replace it with some other Captcha field that we have. 

How to Add a Captcha Field