Is there a way that I can receive my Private Encryption Key?

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    bweddin1
    Asked on November 06, 2017 at 05:50 AM

    Is there a way that I can receive my Private Key.  I have misplaced the email/download.

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    ashwin_d
    Answered on November 06, 2017 at 08:47 AM

    Unfortunately no. Please note that we do not save your private encryption key on our server. Once you loose your private key, it is not possible to recover it from our server. I would suggest you to please disable encryption in your form to ensure that new subscriptions are not encrypted. 

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    bweddin1
    Answered on November 06, 2017 at 09:01 AM

     Ok, then how do I get my forms encrypted?  I have to purchase a new encryption?


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    Kevin_G
    Answered on November 06, 2017 at 10:23 AM

    You may create a new key, but note that the previous encrypted data will not be decrypted with the newly generated key, this means that you will still need the previous one in order to have the data properly decrypted. 

    Please check this guide in order to get more info about encryption: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    If you have questions, let us know.