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bweddin1Asked on November 6, 2017 at 5:50 AM
Is there a way that I can receive my Private Key. I have misplaced the email/download.
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Ashwin JotForm SupportReplied on November 6, 2017 at 8:47 AM
Unfortunately no. Please note that we do not save your private encryption key on our server. Once you loose your private key, it is not possible to recover it from our server. I would suggest you to please disable encryption in your form to ensure that new subscriptions are not encrypted.
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bweddin1Replied on November 6, 2017 at 9:01 AM
Ok, then how do I get my forms encrypted? I have to purchase a new encryption?
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Kevin Support Team LeadReplied on November 6, 2017 at 10:23 AM
You may create a new key, but note that the previous encrypted data will not be decrypted with the newly generated key, this means that you will still need the previous one in order to have the data properly decrypted.
Please check this guide in order to get more info about encryption: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
If you have questions, let us know.