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Angelos LouisAsked on November 6, 2017 at 6:05 AM
Hi I created a survey, and I was actually working on it today. Suddently I was asked to put my credentials (which I did) and now I can not find it. Can you help please. I need to send it out and I am actually thinking to buy the non branding version.
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John_BensonReplied on November 6, 2017 at 9:00 AM
Your account got suspended because it is asking for a password. As per our terms, collecting login information is not allowed here in JotForm.
Here's a screenshot:
I have removed the guilty field so I can re-activate your account. Please try to access your account and let us know if the issue still persists.
Thank you.
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Angelos_LouisReplied on November 6, 2017 at 9:43 AMHi there,
Thanks for the reply. I have activated my account but I can not see the survey “Ancori” I prepared. Is there something else I need to do?
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John_BensonReplied on November 6, 2017 at 11:10 AM
I am assuming you're referring to this form: http://www.jotform.me/form/72832672243457
If yes, I can see that it is working properly. Please go to the My Forms page, click the My Forms folder to see the Form.
If the issue persists, please provide the Form URL or the website where the form is embedded so we can check it.
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Angelos_LouisReplied on November 7, 2017 at 3:43 AMNow I can see it in my forms. Many thanks for all of your assistance.
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