What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Filepicker.io File Types Limited...Can we change that?

    Asked by firstfoundation on September 11, 2012 at 05:43 PM

    At present it seems as though the filepicker.io widget only allows MIME types of images and text....but our application requires more flexibility as we'd like the client to be able to upload PDFs, for example.

    In the filepicker.io back-end widget creator we have the ability to edit those filetypes - in jotform we do not.  

    Also, in filepicker we have the ability to choose which services to allow the client to upload from - however in jotform this simply defaults to "all". Can we have control over these as well please?

    I guess at the end of day I want the same list of options in the jotform power tool as I have on the filepicker.io back-end.  Unless there's something I'm missing?

    Thanks! This has great potential - hope we can use it. At the moment it's just not quite complete.

    Gord

    filepicker.io upload JotForm thanks
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    Answered by jeanettebmz on September 11, 2012 at 05:57 PM

    Do you think our standard upload button might solve the problem? (you can make it multiple)

    The difference between filepicker.io button and our standard button is that the first one allows mobile to "upload" files stored in the cloud, while the standard one will upload from local disks.

    However if it is a must for you to have only filepicker.io working in the form I might send this request to our developers team.

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    Answered by firstfoundation on September 11, 2012 at 06:01 PM

    Hi!

    Thanks for the quick response. There's just too many good reasons to use the filepicker.io service vs. the standard upload button for us going forward...so yes, if you could send it to the developer team that would be fantastic!

    Hopefully it's not a huge deal to implement - you've already got most of the options available to me - just need a few more! :)

    Screen shot added to show the available options on the filepicker.io back-end if I'm generating the widget code myself.

    Thanks

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    Answered by firstfoundation on September 11, 2012 at 06:05 PM
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    Answered by jeanettebmz on September 11, 2012 at 06:16 PM

    Ok, let me forward this to our dev team, however since they keep busy on daily routines and on issues with higher priorities, I cannot provide you with a ETA .

    Hopefully it will not take that long. You should recieve an update about this ticket on this thread.

     

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    Answered by firstfoundation on September 11, 2012 at 06:18 PM

    Thanks very much!  The issue is really very similar to those already tackled (and solved) in a matter of a couple of days, referenced in these threads:

     

    http://www.jotform.com/answers/123679-Filepicker-io-Persistent-Storage

    http://www.jotform.com/answers/123727-Filepicker-io-Multiple-Files

    Hopefully the response time can be as quick this time around! Thanks,

    Gord

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    Answered by guest_23178061861050 on November 13, 2012 at 08:07 PM

    Hi there - haven't heard back on this issue...any success? It's a great tool and we'd love to use it but the file-type issue is critical...

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    JotForm Support

    Answered by Welvin on November 13, 2012 at 08:28 PM

    Hi,

    A ticket has already been assigned to one of our developers and I am sure that he is already aware of this certain feature request. But as to what our team manager says, our developers have a higher priorities to do and hopefully this request is in their list. Still, we cannot guarantee you an ETA.

    Thank you very much for your patience.

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    Answered by guest_23311437534043 on December 01, 2012 at 09:20 PM

    We have been able to utilize your forms (paid subscription I should add) to allow our customers to create support tickets on our Help Desk (Zendesk); however, notifications do not include a link to the file, nor do images get attached or embedded in email notifications.  So we thought we would try the Filepicker.io service/widget, much to our chagrin, this only support Text and Image files.

    I need to +1 this, and as for higher priorities, when your file upload tool does not show a link to the file (as in when you send notifications in an email for instance) and Filepicker.io widget doesn't support anything other than text and images, this becomes a show stopper for us.

    Customers need to be able to upload Word, Excel, PDF as well as images.  Customers will very rarely upload a text file as most are not sure how to create a text file let alone use one.

    As for your file attachment button, this is all fine and good; but it then requires my staff to login to our JotForm to see the attached files, which doesn't make sense to me.

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    Answered by guest_23311437534043 on December 01, 2012 at 09:23 PM

    Duplicate post - removed by author.

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    Answered by guest_23311437534043 on December 01, 2012 at 09:24 PM

    Sorry I logged in, but for some reason your forum software still thinks I am guest.

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    JotForm Support

    Answered by liyam on December 02, 2012 at 12:55 AM

    Thank you for the additional details.

    May I suggest as well using the integration feature called Dropbox.  This allows you to receive (download) your file attachments in real time. You can learn more about Dropbox integration with JotForm on this link.

    Also, setting up notifications on your form will also help you to let your staff simply receive the alerts via email.  Once you have received a submission, the email notification will be sent to your staff where they can click the link to download the uploaded file.

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    Answered by ajones3066 on December 04, 2012 at 04:34 PM

    just checking in - is there an ETA on this feature? it has been open since september.

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    JotForm Support

    Answered by NeilVicente on December 04, 2012 at 05:13 PM

    @ajones3066

    I am afraid we cannot commit to an ETA for any feature request. These are all subject for approval and developer availability. We will inform you when this gets rolled out.

    By the way, I just thought you should know that it is now possible to select the services from which a user can upload files.

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    Answered by firstfoundation on March 08, 2013 at 02:29 PM

    Bump. This is a relatively quick fix if you guys take the time on it....and makes the integration usable. 

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    Answered by jeanettebmz on March 08, 2013 at 04:07 PM

    I was precisely notified today that our developers are currently working in conjuction with Filepicker developers to update Filepicker API and make it more usable and functional

    The current integration is not fully functional, we received several reports about this, so yesterday I decided  to open a ticket and explained the issue to our developers on this ticket/thread .

    I have also added what you have pointed out on regards to MIME TYPE

    Please expect an update soon

    Thanks

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    Answered by firstfoundation on March 08, 2013 at 04:11 PM

    Thanks Jeanette- that's great news...Looking forward to when this is complete, as it holds a lot of promise. 

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    Answered by jeanettebmz on March 08, 2013 at 04:22 PM

    Yeah, I think the same , hopefully it will get fixed by next week or so  =)

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    Answered by jeanettebmz on April 15, 2013 at 08:06 PM

    Our developers have fixed this bug. Please re-save your filepicker.io forms in order to make it  work correctly.

    Kind regards

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    Answered by firstfoundation on April 16, 2013 at 07:23 PM

    Thanks! Works great - much appreciated.

    Is there an option to take advantage of Filepicker's Amazon S3 integration? That would be great.

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    JotForm Support

    Answered by EltonCris on April 16, 2013 at 08:37 PM

    @firstfoundation

    We would appreciate if you could open a new thread for your last inquiry. Also, kindly provide more details about it so we can address it to our development as a feature request.

    Thank you for your cooperation!