.00
 

Several Payments were not processed, but the customer still received registration confirmation, yet payment shows $0.00

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    smartcorelabs
    Asked on November 06, 2017 at 07:55 AM
  • Profile Image
    EltonCris
    Answered on November 06, 2017 at 09:52 AM

    Is this the form in question http://www.jotform.us/form/73094110384148?

    The payment field on this form is not required so they can submit the form normally without making a payment. 

    If you want users to pay, make sure to make the field required so they can't submit the form without selecting a product.

  • Profile Image
    smartcorelabs
    Answered on November 06, 2017 at 10:43 AM
    No it is this form,
    https://form.jotform.com/72964923884170
    However, there were 3 payment choices at the time of the issue. Due to
    Registration limits, I removed the other two options.
    ...
  • Profile Image
    EltonCris
    Answered on November 06, 2017 at 11:53 AM

    Thanks for providing the right form.

    So I checked that form and the product field is also not required.

    In the last submission of that form, there was no product selected so the form submits without any payment, hence the total is 0.00.