- afwachattanoogaAsked on November 06, 2017 at 08:46 AM
We only needed one month of upgrade at $19.00, not $190.00 as you have attempted to charge.
The upgrade states $19.00 a month to which we agree, and if we require additional months of upgrade, a monthly charge of $19.00 would apply.
Please downgrade our account after the initial 30 days ($19.00) and refund the $171.00 immediately.
I have already disputed the additional fees to my credit card.
Thank you and have a great day.
- JotForm SupportChriistianAnswered on November 06, 2017 at 10:29 AM
As per checking, you are currently subscribed to Bronze Yearly Plan. To change your subscription to Bronze Monthly, we need to fully cancel your current subscription. I have canceled your subscription and refunded your latest payment ($190.00). Please wait 3-7 days for the refund to reflect on your account. Your account is now currently on the free plan. Please upgrade your account again to Bronze and ensure to select the Monthly Payment Schedule so you will be subscibed to Bronze Monthly Plan.