My coupons aren't showing in the live version

  • Profile Image
    nadiabeelvac
    Asked on November 06, 2017 at 09:05 AM

    https://form.jotform.com/73094019442959


    Hello, this form above includes coupon codes that show up in preview mode but not in live mode. Please help!

  • Profile Image
    Jan
    Answered on November 06, 2017 at 10:40 AM

    I checked your form and I can verify that the text element is showing properly. I have tested this on Google Chrome and Mozilla Firefox. Here's a screenshot:

    150998221011-06-4rfln.png

    The coupon codes are working as expected as well. Here's a screen capture: 

    1509982134testdiscount.gif

    Are you still experiencing this problem on your end? If yes, then please try to log out from JotForm and restart your browser. You may also try using another browser just to check if it will work or not.

    I also cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.