Form not showing updates

  • bhds
    Asked on November 6, 2017 at 9:59 AM

    I am working on a form, but updates or changes that I make to the form are not being shown in the live preview.

    I have tried clearing my forms cache, and my browser cache, but this hasn't helped.

    It is obviously difficult to test whether conditions are working properly if changes are not being shown in the live form, so how can this problem be fixed?

    Thank you.

  • Chriistian Jotform Support
    Replied on November 6, 2017 at 11:42 AM

    Can you please provide us the changes you made that was not implemented on the form so we can further check the issue? Have you tried accessing the form (https://form.jotform.com/73066138165962) on a different browser and device and see if the changes you made reflected on the live form?

  • bhds
    Replied on November 6, 2017 at 2:00 PM

    I had hidden some text boxes, then unhidden them so that they would always be displayed.  Now only one of the two previously-hidden text boxes is showing.  I have tried accessing this form using a different browser, but to no avail.

  • bhds
    Replied on November 6, 2017 at 2:02 PM

    Updates seem to be showing now.

  • David JotForm Support
    Replied on November 6, 2017 at 2:52 PM

    Thank you for the update.  Let us know if the issue returns and we will take a look as soon as possible.