Download all submissions to the app in my new phone

  • Wallpaperink
    Asked on November 6, 2017 at 10:44 AM

    hi,


    ive just had a new phone downloaded app but not all the submitions came down. Is there anyway we can do this? This is critical for us as we use the search function via app but need all the submitions.


    thanks 


    scott

  • Elton Support Team Lead
    Replied on November 6, 2017 at 12:10 PM

    I think the app will continuously download the submissions data from the background as long as it is sync. You can also click the sync button in the app menu.

    Download all submissions to the app in my new phone Image 1 Screenshot 30

    You can also adjust the sync frequency.

    Download all submissions to the app in my new phone Image 2 Screenshot 41

    I tested the app and so far it downloaded all the submissions data.

  • wallpaperink
    Replied on November 11, 2017 at 7:46 AM

    Where is this in the iphone app? It’s only downloaded the last 2 weeks worth

  • TREVON
    Replied on November 11, 2017 at 12:34 PM

    Thank you for the response. kindly try going to submissions(All Submissions) and scroll by holding the submission tab which will then bring the "Release to refresh" as shown below.

    1510421630jotform App 3 Screenshot 10