The next button does not seem to work

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    Tangneytours
    Asked on November 06, 2017 at 11:40 AM

    The next button does not seem to work... it is across a number of our forms.

    Any thoughts?

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    BJoanna
    Answered on November 06, 2017 at 01:21 PM

    I tested your form and I was able to replicate the issue you reported. I was also able to replicate in on my cloned form.

    However, I was not able to replicate the issue on a new form that I created. 

    You mentioned that the same issue can be replicated on your other forms. Please provide us IDs of those form. Are those forms maybe cloned forms? 

    I made multiple tests on my cloned form and I found that the fields inside Emergency Contact section are causing the issue. When I removed them from my form I was able to go to the next page. Do you have the same section on your other forms? 

    Please delete the Name and Contact Phone Number fields and add them again to the form to see if that will resolve the issue. 

    Here is my cloned form: https://form.jotform.com/73095274851967


    Feel free to clone it and test it.